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Universal Service benefits for low-income users

Last updated 18 december 2020

Universal Service benefits for low-income users

All low-income households in a situation of relative poverty (ISTAT), i.e. with an annual income of less than EUR 8,112.23, as certified by the Equivalent Financial Status Indicator (ISEE), are entitled to:

  • a 50% discount on the landline phone network access charge, which is reduced from EUR 19 to EUR 9.50;
  • 30 minutes of free landline phone calls to all national landline and mobile numbers.

Wherever technically possible, TIM will apply a 50% reduction to the monthly subscription price of the Alice 7 Mega Internet package, in addition to other measures provided by the Authority referred to above.

Documentation to be submitted

As specified in Article 5 of Resolution No 258/18/CONS (Italian only), if you wish to take advantage of benefits for low-income families, you must submit the following to TIM SpA., the operator currently in charge of providing the Universal Service:

  • the form provided by TIM SpA (Italian only);
  • the ISEE certificate (Italian only);
  • a valid form of identity.

The documentation must be sent to the free fax number 800 000 314 or by post to: TIM casella postale 111 – 00054 Fiumicino (Rome).

For assistance, consult the operator's website (Italian only).

Relevant legislation

Resolution No 258/18/CONS: Beneficial financial conditions for services subject to Universal Service obligations (Italian only)

Source: Communications Regulatory Authority

Italian version

 

Help us improve    Contact Assistance Services

Last updated 18 december 2020

Universal Service benefits for low-income users

All low-income households in a situation of relative poverty (ISTAT), i.e. with an annual income of less than EUR 8,112.23, as certified by the Equivalent Financial Status Indicator (ISEE), are entitled to:

  • a 50% discount on the landline phone network access charge, which is reduced from EUR 19 to EUR 9.50;
  • 30 minutes of free landline phone calls to all national landline and mobile numbers.

Wherever technically possible, TIM will apply a 50% reduction to the monthly subscription price of the Alice 7 Mega Internet package, in addition to other measures provided by the Authority referred to above.

Documentation to be submitted

As specified in Article 5 of Resolution No 258/18/CONS (Italian only), if you wish to take advantage of benefits for low-income families, you must submit the following to TIM SpA., the operator currently in charge of providing the Universal Service:

  • the form provided by TIM SpA (Italian only);
  • the ISEE certificate (Italian only);
  • a valid form of identity.

The documentation must be sent to the free fax number 800 000 314 or by post to: TIM casella postale 111 – 00054 Fiumicino (Rome).

For assistance, consult the operator's website (Italian only).

Relevant legislation

Resolution No 258/18/CONS: Beneficial financial conditions for services subject to Universal Service obligations (Italian only)

Source: Communications Regulatory Authority

Italian version

 

Help us improve    Contact Assistance Services